Whether you’re on Android or Apple, the first thing you need to do is to check if your phone is eSIM Compatible and it also has to be network unlocked. Additionally, you’ll need a stable internet connection (preferably WiFi).

Subsequently, you can either:

1. Scan the QR Code for automatic installation
2. Manually install your eSIM

Installing using the QR Code is the easiest way.

Install your eSIM using the QR code (iOS)

1. Go to settings > mobile data

2. Click on ‘Add eSIM’ and select use QR code

3. Scan the QR code and enter the 4-digit confirmation code if it is requested

4. Label your eSIM and select ‘cellular data only’ under the default line page

5. You should now see your eSIM under "Mobile Data"

Install your eSIM using the QR code (Android)

This help guide walks you through the steps required to install an eSIM on Android Device's, the guide was created using a Samsung Galaxy S21 with the most recent version of Android software available at the time, Android 13.

There are two install options offered in this help guide, either "install using a QR code" or "manual install"

Before starting the install, it is important you have the following three components:

• A strong internet connection - Ideally using a Wifi network or a good 4G connection
• An eSIM compatible device - If unsure, a list of compatible devices is provided here
• The device is not locked to one particular network - If unsure, an article has been provided to talk you through how to determine the "locked / unlocked" status of a device, click here

Don't forget to turn on "Data Roaming" after install!

Install Using A QR Code 

Step 1. 

Scan the QR code, there are two options for scanning;

 

Either

1.1) Open camera > Scan QR > Tap "Add plan to phone"

Or

1.2) Go to Settings > Connections > SIM manager > Add eSIM

Then tap "Scan QR code from service provider" > Now scan the QR code provided

Step 2.

When prompted, tap "Add" > Allow up to 10 minutes for the eSIM to activate > Tap "Done"

Step 3. - Now configure your SIM / eSIM settings correctly

3.1) Leave "Calls" and "Messages" set to your original primary SIM

3.2) Tap "Mobile Data" > Select the eSIM > Tap "Change"

Step 4. - Ensure Data Roaming is Active

Go to "Settings" > Connections > Mobile networks > Ensure "Data roaming" is turned on

How to Install your eSIM Manually (iOS)

1. Go to settings > mobile data > Click on ‘Add eSIM’

2. Click on ‘Add eSIM’ and select use QR code

3. Instead of scanning the QR code, click on enter details manually

4. Enter the SM-DP+ Address, activation code and the optional confirmation code available on your eSIM app

5. Label your eSIM and select ‘cellular data only’ under the default line page

6. You should now see your eSIM under mobile data

How to Install your eSIM using universal link(iOS)

With iOS 17.4 and above, Apple have introduced the ability for users to install their eSIM directly onto their device by clicking a simple link.

The Universal Link install method works by adding the unique SMDP+ address and Activation Code onto the end of a universal link.

An example of a link would look is as follows:

https://esimsetup.apple.com/esim_qrcode_provisioning?carddata=LPA:1$SMDP+_Address$Activation_Code

or

https://esimsetup.apple.com/esim_qrcode_provisioning?carddata=LPA:1$rsp.truphone.com$JQ-209U6H-6I82J5

Clicking this link from an iOS 17.4 (or above) device begins the installation using the specific LPA information and the user will be taken straight to the installation screen below.